Job Description

Job Description

Job Description

We are seeking a skilled Customer Service Representative (Call Center experience). to join our client’s team, one of the US’s largest Security companies.

Qualifications:

• Please submit your top 3 candidates!
• This is a remote position.

All Candidates must have:

• Internet Service (cannot connect via WiFi)
• Minimum 25mbps upload and 25mbps download. (Run internet speed test at to confirm)
• Availability to work a schedule that ends no later than 10pm eastern time.
• Availability to work a Saturday shift with a rotation day off during the week.

Experience:

• Call center experience preferred.
• Sales experience preferred.
• Retention experience preferred.

Skills/Abilities

• Basic knowledge of computer applications.
• Excellent problem solving and communication skills.
• Ability to persuade customer to agree on recommended path and/or overcome customer objections
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
• Strong listening skills used to conduct needs analysis.
• Ability to multi-task while speaking to prospects.
• Must be able to work with confidential information regarding customer accounts and employee files.

Candidates from below states can apply:

Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utha, Virginia, Wisconsing, Wyoming

Responsibilities:

Position Summary:

Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to qualify sales opportunities and schedule sales appointments with our ADT Field employees.

• Answer incoming calls from customers and/or ADT employees.
• Identify the reason for the call through discovery.
• Determine proper solution for customer, make recommendation, and overcome objections if needed.
• Transfer the call to the appropriate group for handling that ensures the optimum customer experience.
• Schedule appointments where applicable.
• Process cancellation requests where applicable.
• Perform other duties and related work as assigned.

Comments/Special Instructions

Job Description is updated, please pay close attention.

Attached Documentation: No

About Our Client

Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Azaaki with helping them find it.

At Azaaki Healthcare, we are proud to champion Strong Partnerships for Stronger Outcomes in healthcare, rooted in the core values of empathy and compassion. Our staffing solutions are designed with a singular focus: to infuse every healthcare facility with caring, qualified professionals who embody these principles. We believe that quality care begins with caregivers who understand the importance of empathy and compassion in healing.

Company Description

At Azaaki Healthcare, we are proud to champion Strong Partnerships for Stronger Outcomes in healthcare, rooted in the core values of empathy and compassion. Our staffing solutions are designed with a singular focus: to infuse every healthcare facility with caring, qualified professionals who embody these principles. We believe that quality care begins with caregivers who understand the importance of empathy and compassion in healing.\r\n\r\n**We offer unbeatable pay in job market.

Job Tags

Similar Jobs