Title: Customer Service Representative
Location: Phoenix, AZ 85027
Duration: 03-06+ Months (High possibility of permanent placement or extension)
Start Date: March 24, 2025
Onsite Flexibility: 100% onsite
Training Shift: Mon - Fri, 1:00 pm - 9:30 pm
After Training Shift: Evening and Night Shifts ONLY
Pay Rate: $18/hr on W2, Weekly Payout
Training:
Monday - Friday, 1:00 pm - 9:30 pm
60 days of training (attendance is crucial, no missed days)
On-site for the entire duration of training
Business casual dress code
Responsibilities:
Assist customers with managing their credit card profiles, including addressing issues such as payments, lost/stolen cards, disputes, fraud, transaction reviews, and balance transfers.
Worked in an inbound call center environment, handling an average of 80-100 calls daily.
Meet performance metrics and maintain punctuality.
Handle an average call time of 3-5 minutes, gather customer feedback through NPS surveys, and ensure high-quality service.
Escalate complex scenarios to second-tier support when necessary.
Please provide exceptional customer service by following the right procedures and resolving customer concerns.
Requirements:
6+ months of customer service experience.
Strong communication and active listening skills.
Ability to handle customer concerns with patience and ownership, guiding each issue to resolution.
Basic proficiency with Microsoft Office and email.
Comfortability working in a metric-driven environment.
Schedule:
Training: Mon - Fri, 1:00 pm - 9:30 pm
After Training: Evening and Night Shifts ONLY, must be comfortable working late or overnight, and 1 weekend shift per week required.
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