Job Description

Title: Senior Data Analyst

Location: Greenwood Village, CO

Hybrid - In-office 4 days

Duration: 10+ Month contract-to-hire

Responsibilities:

• Collaborate with stakeholders to determine data needs and develop top-tier self-serve dashboards.
• Research, analyze, test, and validate data relationships to answer business questions.
• Write complex SQL queries for data extraction and reporting.
• Identify trends, patterns, and anomalies in datasets through data analysis techniques.
• Ensure data accuracy and quality through validation and testing.
• Conduct ad-hoc analysis and propose improvements to existing processes.
• Document reporting requirements, analysis insights, and process workflows.

Qualifications:

• Bachelor’s degree in Computer Science or a related field.
• 6+ years of experience in data analysis and reporting using data from various applications and warehouses.
• Strong SQL skills (must-have) with experience writing complex queries for analysis and extraction.
• Proficiency in Tableau for dashboard development and Advanced Excel for data analysis.
• Experience working with call center data from platforms like Salesforce, Remedy, NICE, IVR .
• Ability to work independently, analyze problems, and quickly adapt to complex data environments.
• Strong communication skills, with the ability to translate technical data insights into business language.

Ideal Candidate Traits:

• Passionate about data analysis and uncovering insights.
• Strong problem-solving mindset with a proactive, can-do attitude.

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