Job Description

Job Description

Job Description

We are now offering a $1,000 sign-on bonus for each new Emergency Response Dispatcher!

Doyle Security Systems, Inc. is certified a Great Place to Work® 2024. We provide comprehensive benefits choices and competitive compensation. You will have an opportunity to grow your career with an employer of choice!

We are looking for a professional, career-oriented individual with a strong work ethic, who exhibits empathy and a desire to help and serve others to join our team. A successful Emergency Response Center Dispatcher exhibits the following personal characteristics: honesty, integrity, dependability, confidentiality, loyalty, a team attitude, and a personal drive to excel in their career.

Schedule:
Afternoon Shift (B): 8-hour shift anytime between 1 PM - 11:30 PM
Overnight Shift (C): 8-hour shift anytime between 10 PM - 8 AM

*Position is FULL-TIME, located on-site in Doyle's call center in Rochester, NY, and requires weekend(s) & holiday shifts*

Summary of Position:

The Emergency Response Dispatcher accepts and responds with a sense of urgency to incoming alarms, manages incoming phone calls and customer service requests, and meets all plans & productivity goals set by management as outlined in a quarterly bonus plan.

Job Responsibilities:

The Emergency Response Dispatcher will:

• Monitor alarm & trouble signals and respond using established protocols for dispatchers in a call center setting.
• Document all responses for the alarm within the alarm monitoring software.
• Initiate outbound calls to customers, dispatch police/fire agencies and emergency contacts.
• Answer incoming calls; provide answers to inquiries and direct callers to the proper departments.
• Provide excellent customer service.
• Identify solutions to daily problems.
• All other miscellaneous responsibilities and other duties as assigned.

Required Background and Experience :

The Emergency Response Dispatcher should have:

• Exceptional attendance and punctuality record.
• Knowledge of basic computer functions including Microsoft Windows and Office.
• Ability to type 35WPM minimum and must be detail-oriented.
• Excellent communication and customer service skills.
• Strong organizational skills, problem solving, and the ability to multi-task in a fast-paced environment.
• Flexibility to work weekends and holiday hours (required)
• Ability to work independently or as a team member.
• Customer service experience (1 year preferred)
• Call center and/or dispatcher experience a plus

Benefits :

• Paid time off
• Company paid holidays
• Bonus pay
• Medical, Dental, & Vision Coverage
• Health Savings Account
• Parental leave
• Dependent care flexible spending account
• 401(k) and matching
• Life insurance
• Tuition reimbursement
• Employee discount
• Referral program
• Employee assistance program
• Opportunities for advancement
• Various peer and company recognition programs

What's it like working at Doyle Security Systems?

-at-doyle

Doyle has been family owned and operated for more than 100 years and that kind of longevity wouldn’t be possible without One Doyle Team.
One Doyle Team is more than just a group of colleagues. We’re a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other’s victories. We are quick to offer support and a helping hand.

Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available.

In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out. We’ve been voted one of the Best Companies to Work for in New York for three years in a row and for four of the five times we have applied. We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide.

At Doyle, the following core values are the foundation of everything we do:

• Customer Care
• One Doyle Team
• Leading by Example
• Continuous Improvement
• Experts in our Solutions

To learn more about our mission, vision, and values, visit our website:

If this sounds like a team you would like to be part of, we can’t wait to hear from you!

Afternoon Shift (B): 8-hour shift anytime between 1 PM - 11:30 PM
Overnight Shift (C): 8-hour shift anytime between 10 PM - 8 AM
8 hours per day excluding breaks

Job Tags

Holiday work, Full time, New year, Relocation bonus, Flexible hours, Shift work, Weekend work, Afternoon shift,

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