Entry Level Helpdesk Analyst Job at Parasol Alliance, Harleysville, PA

U05vS3AvSUVlK2hOQnM5b1B6SzhFaHlCYUE9PQ==
  • Parasol Alliance
  • Harleysville, PA

Job Description

Position Mission

The Resident Technology Support Analyst will provide technology support for the residents that live in our client’s communities. The Resident Technology Support Analyst will be responsible for providing technology support for residents over the age of 55, that live in our client’s community. This position will require one-on-one personalized experiences for in home visits and community-based classes provided in a group setting.

Responsibilities

  • Intake of resident support requests
  • Schedule onsite appointments for technical support
  • Onsite support of resident hardware and software
  • Create and lead group classes on different consumer technology
  • Phone and email support for initial incoming tickets
  • Ticket resolution as per the client service level agreement
  • Detailed documentation within service tickets on issue steps and resolution
  • Excellent customer service on the phone, via email and in person

Requirements

  • Must be upbeat, outgoing and have a cheerful disposition
  • Experience working or volunteering in a senior living setting a plus
  • Ability to build and maintain relationships with residents, their families and the community staff.
  • Value customer service-excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis
  • Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets, and smartphones.

Benefits

  • Hours 9-3:30p EST
  • Medical, Dental, & Vision benefits with employer contribution
  • 401k with 3% matching
  • Unlimited PTO
  • Quarterly bonuses
  • Certification reimbursement
  • Growth opportunities!

Job Tags

Work from home,

Similar Jobs

Equinox

Personal Training Manager, San Fernando Valley Job at Equinox

 ...assessment conversions, client attrition and client training frequency to achieve monthly and annual department goals. Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities. Craft and execute... 

JRG Partners, LLC.

Medical Device Executive Recruiter Job at JRG Partners, LLC.

 ...Medical Device / BIOTECH / LIFE SCIENCES Executive Recruiter Job Title: Medical Device / Healthcare Executive Recruiter Location: Boca Raton, FL (On-site) About JRG Partners: JRG Partners is an executive search and recruitment firm recognized for its expertise... 

SynergisticIT

Entry Level Machine Learning Engineer / Junior Java Programmer Job at SynergisticIT

Entry Level Machine Learning Engineer / Junior Java Programmer Join to apply for the Entry Level Machine Learning Engineer / Junior Java Programmer role at SynergisticIT . Are you passionate about coding or technology and ready to make your mark in tech? For more than 1... 

GardaWorld Security Services U.S.

Security Supervisor - Concierge Job at GardaWorld Security Services U.S.

 ...Job Description: GardaWorld Security Services is Now Hiring a Concierge Security Supervisor! What matters most in a role like this is your ability to build meaningful connections. Tell us about how your natural ability to engage with others reassures and inspires... 

Akkodis

Dock/Warehouse Specialist Job at Akkodis

 ...Akkodis is seeking a Dock/Warehouse Specialist for a (Contract-to-Hire) job with a client in (Everett, WA) . (This position requires...  ...pounds. Prior experience working in a warehouse, dock or distribution center preferred. Ability to operate pallet jacks and other...