Job Description

Position Summary:

Reporting to a member of the Constructive Renovations Leadership Team, the role is responsible for selling services by preparing cost estimates for home renovation projects while working closely with homeowners to understand their needs and budget. The position is responsible for ensuring accurate residential cost assessments, estimates, change orders, scheduling, and quality controls for homeowners/ consumers. The position responsibilities extend to facilitating competitive bids; coordinating with vendors/ subcontractors; managing project budgets; overseeing pricing, photos, and material decks; and communicating with clients and vendors. This role requires a deep understanding of construction processes and cost factors, as well as the ability to effectively communicate renovation considerations to customers.

Additionally, this position is responsible to meet or exceed defined sales targets, including selling and upselling services and products that enhance the homeowner’s renovation. The position is responsible for closing the sale of home renovation projects by securing signed contracts and deposits, ensuring that all homeowners’ expectations are clearly understood and documented.

Core Functions and Responsibilities:

• Effectively selling services by securing home renovations projects through signed contracts and customer deposits, ensuring that all homeowners’ expectations are clearly understood and documented.

• Identify opportunities to upsell additional services or products that enhance the homeowner’s renovation project.

• Meet with potential clients to discuss project requirements, process, review blueprints and specifications, and answer questions.

• Maintain direct communication with consumers to ensure consistent interactions and adherence to guidelines.

• Conduct risk assessments associated with estimates, identifying potential risks and proposing mitigation strategies to minimize project uncertainties.

• Collaborate with vendors to obtain accurate and competitive pricing for materials and services, ensuring cost- effectiveness.

• Prepare cost estimates for residential construction projects, including labor, materials, equipment, and vendor costs.

• Maintain thorough documentation of all estimates, change orders, and related communications for reference and audit purposes.

• Engage with clients to understand their requirements, address concerns, and provide detailed explanations of estimates to ensure client satisfaction and trust.

• Maintain a current working knowledge of federal, state, and local regulations; ensure audit and control processes are current and followed in compliance with federal/ state requirements.

• Develop domain knowledge of business to include an understanding of short-term goals and long-term strategies for the organization. Role model ethical standards, professionalism, and code of conduct.

• Maintain broad influence through ongoing development of relationships.

• Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company required training.

• Model Fay’s Values, Operating Principles, ethical standards, professionalism and code of conduct.

• Perform other duties and responsibilities as assigned.

Qualifications Required:

• High School Diploma or GED Required

• Bachelor's degree in Construction Management, Engineering, or a related field preferred

• Certified Professional Estimator (CPE) or similar credentials, preferred

• 3+ years’ experience in construction estimation

• 2+ years’ experience in sales, negotiation and consultation

• 2+ years’ customer service in face-to-face settings

• Strong working knowledge of construction methodologies, materials, and labor costs

• Ability to read and understand blueprints

• Experience in construction programs or similar software, preferred

• Strong skills in MS Word, Excel and PowerPoint

Skills & Abilities

• Strong verbal and written communication skills

• Strong listening skills with the ability to facilitate meetings and effectively lead discussions

• Strong interpersonal skills with the ability to develop and maintain effective relationships

• Strong analytical skills: ability to analyze and interpret data to identify opportunities and propose well-developed solutions

• Strong problem-solving abilities: ability to effectively manage through change; agile thinking

• Solid decision-making abilities coupled with sound judgement

• Strong organizational skills; effective time management for self and team

• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment

• Client focused with strong execution skills and results orientation

• Strong attention to detail; strong compliance orientation; high quality of work product

• Collaborative approach to work

• Self-directed; comfortable working with ambiguity and uncertainty

• Strong skills in MS Word, Excel and PowerPoint

Physical Demands & Work Environment:

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. While performing the duties of this job, the employee is required to sit as well as work at a computer for extended periods of time, utilizing a keyboard and mouse. The employee should be able to communicate by telephone, email, and face-to-face.

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