Looking for someone that is able to act as first line support for financial fraud monitoring. Position is starting off as a yearlong contract with potential to extend/convert.
Position is hybrid onsite 3 days a week
The Successful Candidate Will Be Responsible For:
Real-time review and investigation of customer account activity to detect and prevent fraud and/or abuse
Review monetary payments that include Wire, ACH, Check, Zelle, ATM/POS and other payment alerts prior to release
Support new product launch of Zelle P2P in the digital direct platform to review fraud events and release of payments to maintain SLA requirements
Ensuring timeliness with required EWS/Zelle reporting standards and requirements
Partner with multiple stakeholders as appropriate to remediate confirmed fraud events
Maintain understanding of operational business processes, policies and systems
Work directly with customers to review legitimacy of activity and remediate any identified unauthorized activity
Maintain defined SLAs (Service Level Agreements) as defined by the business to minimize risk exposure
Identify and communicate new fraud scenarios and/or process gaps to management
Learn other operational support functions for backup and cross-training purposes when needed
Adhere to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations
Qualifications - Internal
Bachelor's Degree or equivalent work experience in an area relevant to this position
Skills Desired
Experience working in AML, KYC or Fraud environment desirable
Analytical, critical thinking, and decision-making skills
1+ years of experience in financial services industry or working knowledge of the industry
1+ years of professional business working experience
Excellent communication and writing skills
Proven organizational skills and attention to detail
Ability to work in a team environment
Task oriented and inquisitive in nature
Self-motivated and able to efficiently produce results when working independently
Ability to work in a high-pressure environment, rendering overtime as needed to address business needs
Customer service experience is a plus
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