Help Desk Analyst I Job at Robert Half, Waterford, MI

Ujk4QnBmSUNkK2ROQTh4cE9UaTlFQk9IYUE9PQ==
  • Robert Half
  • Waterford, MI

Job Description

Job Description

Job Description

We are offering a long-term contract employment opportunity for a Help Desk Analyst I in Waterford, Michigan. As a Help Desk Analyst I, your role will involve providing support to end-users, managing incoming requests, and ensuring smooth hardware and software operations. You'll be a part of a vibrant team in the IT support industry, providing essential assistance and maintaining high levels of customer service.

Responsibilities:

• Provide basic Level 1 Helpdesk Support to end-users through various channels including calls, emails, and in person.
• Handle incoming requests effectively through triage and timely response.
• Manage device set-ups and conduct regular Windows updates to ensure optimal system performance.
• Utilize the ticketing system for tracking user requests, ensuring all issues are resolved in a timely manner.
• Carry out password resets as required, providing user assistance for seamless system operation.
• Offer support for Microsoft Teams and O365 applications, assisting users in maximizing their productivity.
• Oversee hardware and software issues including printer and phone support.
• Assist with tablet-related concerns as needed.
• Maintain an accurate inventory and asset management system, ensuring all resources are accounted for.
• Display strong organizational skills in managing multiple tasks and user requests.
• Uphold strong customer service skills, providing prompt and courteous support to all users.• Entry-level position, no prior work experience required.
• Ability to conduct hardware and software deployments.
• Familiarity with ticketing systems for managing and resolving issues.
• Proficiency in using Microsoft Office 365 suite of products.
• Knowledge of Microsoft Windows operating systems.

Job Tags

Contract work, Work experience placement,

Similar Jobs

Perdue Farms

First Shift Debone Supervisor Job at Perdue Farms

Perdue Foods is part of Perdue Farms, a family-owned company heading into its second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create products for consumers and for retail and foodservice customers around the...

Daily Jobs

Entry Level Data Entry Jobs Available Job at Daily Jobs

This is the ideal opportunity for people seeking flexible work environments and seeks consistent pay without the hassle of commuting. If you're efficient, motivated, and looking for flexibility in your work, this could be the role for you. Responsibilities: - Respond...

Mood

Customer Success Contact Center Agent Job at Mood

 ...team member. What You'll Be Doing As a Customer Success Contact Center Agent, you'll be the voice that represents our brand, focusing...  ...time off and employee discounts on Mood products. Fully remotework from anywhere! A dynamic and inclusive workplace that... 

Bermudez Longo Diaz-Masso LLC

Monitor(a) Job at Bermudez Longo Diaz-Masso LLC

Job Description Job Description Salary: Descripcin: Esta posicin es responsable de monitorear y medir la eficiencia de los Tcnicos Instaladores. Mantiene bitcora de actividades y/o trabajos completados. Asiste a los instaladores con sus rutas y rdenes de servicio...

PRI Technology

Resolution Capital Planning Associate Director Alteryx Banking Job at PRI Technology

 ...Description Job Description Resolution Capital Planning Associate Director Alteryx Investment Banking My name is Bill Stevens, and I...  ...Forecasting Liaise with U.S. Treasury, Liquidity Risk Management and Capital Planning to develop a automation strategy focused...