Operations Support, Night Agent Job at Square Enix America, El Segundo, CA

VGQ0Tm9mUVBkT1ZGQTg5b1BUaTlGeGVOWXc9PQ==
  • Square Enix America
  • El Segundo, CA

Job Description

The Operations Support Agent is a key member of the operations team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams.

Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.

Requirements

Essential Duties and Responsibilities

  • Provides translation of customer-facing in-game notifications, social media posts, and more.
  • Help communicate game bugs, customer issues, and community feedback to teams in Japan.
  • Provides translation and coordination for communication between Japanese staff and US staff.
  • Translates news announcements, special reports, troubleshooting tickets, player reports, records, and other documentation.
  • Utilize company tools to provide both direct and indirect support to customers.
  • Maintains confidentiality of all proprietary information including but not limited to customer account information and network information.
  • Must be able to work non-traditional hours (typically 8 pm to 5 am and including weekends) in order to communicate with personnel in different time zones.
  • Other duties as required.

Knowledge and Experience

  • Minimum High School diploma, 4-year degree at an accredited university preferred.
  • Fluent or near-fluent in English, and business-level Japanese.
  • Experience with mobile and online games professionally or personally.
  • Strong writing ability in English and Japanese.

Competencies, Skills, and Attributes

  • Job Knowledge
  • Independence
  • Productivity
  • Quality
  • Positive and professional demeanor
  • Excellent communication skills
  • Teamwork
  • Adherence to policies
  • Problem-solving
  • Analytical
  • Process improvement
  • Project management

  Travel

  • This position does not require travel.

Supervisory Responsibility

  • This position has no supervisory responsibilities.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, see, and move around the facilities. This would require the ability to lift files/boxes, open filing cabinets, file, bend, twist, and stand on a stool as necessary. Must be able to lift up to 20 pounds. This expectation holds true for the current work-from-home environment.

Benefits

Annual Salary: $28.00 per hour

Job Tags

Hourly pay, Contract work,

Similar Jobs

California Correctional Health Care Services

Licensed Vocational Nurse, CDCR - Folsom State Prison Job at California Correctional Health Care Services

Job Description and Duties Limited Term 12 months; may be extended up to 24 months or become permanent. Under the supervision of the Supervising Registered Nurse (SRN) II/III, Correctional Facility (CF) and the clinical guidance of the Registered Nurse (RN), CF, ...

Hillcrest Health Services

Hospice Nurse Job at Hillcrest Health Services

 ...life insurance. Attendance PTO earn extra PTO monthly for good attendance. Professional development opportunities (tuition reimbursement, student loan repayment for nurses, certifications and more). Choose when you get paid with Dayforce Wallet! Gym membership... 

Kaiser Permanente

Staff - Registered Nurse (RN) - Manager, ICU - Intensive Care Unit - $139K-163K per year Job at Kaiser Permanente

 ...Kaiser Permanente is seeking a Registered Nurse (RN) Manager, ICU - Intensive Care Unit for a nursing job in Wailuku, Hawaii. Job Description & Requirements ~ Specialty: ICU - Intensive Care Unit ~ Discipline: RN ~ Duration: Ongoing ~40 hours per week ~... 

Koloma

Senior Reservoir Engineer Job at Koloma

 ...executives and world-renowned technical thought leaders. We are looking for a Senior Reservoir Engineer to join us! Candidate Requirements: ~ Bachelor's degree in petroleum engineering, chemical engineering, or a related field ~10-20+ years of reservoir engineering... 

First Leap

Online English Teacher Job at First Leap

 ...Observe and understand students' behavior and psyche Collaborate with other teachers, parents,and stakeholders Requirements Completed bachelor's degree Language: Native Speaker in English Obtained a teaching credential (eg. teaching certificate, TEFL, TESOL)...