Job Description
Role: Reservations Consultant Type: Contract Contract Duration: 3 months with possibility of right to hire Contract Location: Will be mostly work from home with the possibility of in office trainings Key skills: - Customer Service, call center experience
- 1 year call center experience
- Hospitality experience is a plus
- Detail oriented
- Payment collections
Shifts: - Open to all shifts (1st, 2nd and 3rd shifts)
- Must be flexible and open to working weekends
Description: The Reservations Coordinator promotes the success of our $150MM rental agency by ensuring the timely and accurate capture of reservations, processing of financial transactions, agency processing, transmittal of reservations, relocations and problem resolution support. Maintain and enhance the brand reputation by personally addressing and resolving customer service issues with customers, resorts and vendors. Responsibilities also include displaying and executing the Hospitality With Heart behaviors of a client employee.
Essential Job Functions Responsibilities include, but are not limited to: 45% Reservation Processing Activities - New vendor reservations pulled from extranets and input into the system
- Monitor team email inbox for new reservations
- Reservations from daily system file are uploaded in a timely manner
- Reservations charged where automatic payment processing did not occur
- Cancelations and modifications processes and documented in daily file
- Refunds processed and documented daily
30% Provide customer service and resolution for escalated issues - Work directly with customers, resorts staff, call center staff, vendors to investigate and negotiate resolutions for referred customer service issues
- Monitor team 800 phone line for incoming customer service, customer service certificate reservations, and third party reservations support
20% Administer Payment Issues - Process reservation denials and cancellations for reservations booked via third parties where the credit card payment was declined, contacting guest or the third party as appropriate
- Provide support to resort staff and customers in case payment information questions are raised
5% Performs other duties as needed Education: High School Diploma
Training requirements: One year travel/tourism/vacation ownership industry customer service experience or equivalent customer service oriented industry
Knowledge and skills: - Demonstrated ability to work under pressure
- Possesses good written and oral communication skills
- Ability to multitask and to work in multiple computer systems
- Familiarity with accessing, navigating and filling out forms online
Technical Skills: - Moderate proficiency using Microsoft Excel, Microsoft Word
Job experience: - One year travel/tourism/vacation ownership industry customer service experience or equivalent customer service oriented industry
- Unless there is a legal requirement, experience will be accepted for the education requirement.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
Job Tags
Contract work, Relocation package, Flexible hours, Shift work, Day shift, Afternoon shift, All shifts,