Job Description

Job Description

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Sales Account Manager within PNC's Linga organization, you will be based in Naples, FL.

The Linga Sales Account Manager serves as the primary Linga client point of contact and is responsible for maintaining and nurturing sales relationships with existing Linga accounts, as well as ensuring they receive exceptional service. The Sales Account Manager is responsible for identifying and developing opportunities for client renewals, as well as upsell, and cross sell opportunities. The Sales Account Manager will work cross functionally, within Linga sales and service teams, to ensure client happiness and maintain an exceptional level of service.

Responsibilities:
Proactively gather feedback from Client accounts as it relates to the usage and requirements for Linga solutions
Continually communicate with existing accounts to drive awareness of Linga solutions
Maintain internal cross functional working relationships with marketing, sales, and service teams

Additional Responsibilities:
Represent the company’s products and services, by developing a comprehensive knowledge of how Linga solutions meet the needs of its prospects and clients
Respond to customer inquiries with expediency; nurture and build relationships by organizing a daily work schedule to call on existing clients
Maintain accurate record keeping, updates and reporting of sales duties, statues, and correspondence within the company CRM

Required Skills and Experience:
Minimum three years of Customer Service and or Sales Account Management experience
Strong verbal and written communication skills
Proven, excellent organizational skills and attention to detail
Office tools utilization and CRM experience required

Job Description

• Independently provides sales/relationship support for one or multiple products. Responds to inquiries, provides advice on products, service features and pricing. Engages with client to enhance and grow existing business.
• Responds to product-specific inquiries from clients and/or internal partners. Conducts product demonstrations, as needed.
• Develops and updates proposal and marketing content in coordination with Product Management.
• Provides guidance and direction to clients and/or internal partners on product features, functions, usage and pricing to support new and existing business opportunities.
• Identifies client-specific requirements and needs to inform product direction. Works to develop knowledge of PNC capabilities, solutions development, and integrating products/platforms into client systems/interfaces.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Competitive Strategies, Competitor Analysis, Go-to-Market Strategies, New Product Development, Process Design, Product Lifecycle Management (PLM), Product Strategies, Sales Enablement, Storyboards, User Research

Competencies Decision Making and Critical Thinking, Effective Communications, Financial Services Industry, Knowledge Of Product Line, Managing Multiple Priorities, Sales Proposals and Presentations, Sales Scoping and Qualification, Value Selling

Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job Tags

Holiday work, Full time, Temporary work, Part time, Work experience placement,

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