Job Description

We’re looking for a Senior Data Analyst to join our client's team and play a critical role in managing customer extract file requests, resolving billing issues, and ensuring seamless operations. If you have experience in the healthcare industry , a knack for problem-solving, and proficiency in tools like SQL and Excel, we want to hear from you!

Responsibilities

As a Senior Data Analyst, you’ll:

• Manage the intake and processing of customer extract file requests , ensuring all necessary documentation and approvals are in place.
• Perform data entry and maintain the request system with accuracy.
• Conduct balancing and verification activities to create robust audit trails.
• Execute User Acceptance Testing (UAT) on the extract platform as required.
• Resolve customer inquiries and document issues such as over/underpayments or setup discrepancies.
• Escalate billing and setup issues to management, collaborating with senior staff and supervisors to resolve invoice errors.
• Track, identify, and report trends, escalating issues when necessary.
• Coordinate with internal and external teams across multiple departments to ensure effective communication and resolution.
• Proactively address and resolve issues as directed by senior leadership.
• Perform additional duties as assigned by management.

Qualifications

Mandatory Skills/Experience:

• Bachelor’s Degree in a business-related field or equivalent work experience preferred.
• 2–5 years of experience in Billing, Finance, Operations, or Information Technology , particularly in the healthcare industry.
• Familiarity with Self-Funded Billing , Data Warehouses , and healthcare data such as eligibility, medical claims, pharmacy claims, and lab results.
• Strong knowledge of SQL and proficiency with Microsoft tools ( Excel , Word , PowerPoint , Outlook ).
• Critical thinking skills with the ability to solve problems efficiently.
• Strong attention to detail and the ability to thrive in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize effectively.

Preferred Skills:

• Experience with audit trails , UAT processes, and operational workflows in the healthcare sector.
• Ability to track trends and communicate findings to key stakeholders.

This role offers a unique opportunity to contribute to the success of our client's operations by ensuring accuracy, compliance, and exceptional service. If you’re ready to apply your expertise in billing, data analysis, and team collaboration to a dynamic and fast-paced environment, apply today!

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