Job Description

A national healthcare administration company company is looking for an experienced Technical Writer for a six to nine month contract. The Technical Writer will develop and implement documented procedures for all workflows to best support operational efficiency, continued growth and success as the organization. This position will create, edit, audit, and publish processes and procedures and notify all necessary parties of those changes.

Duties and Responsibilities:

• Create, maintain, and manage a documentation system which classifies and organizes process publications for user access and tracking.
• Communicate documentation status to management and team members
• Submit completed documents or projects within Service Level Agreement timeframes
• Maintain accurate data in various platforms for variety of end users
• Publish, proofread, and edit documents to ensure ongoing compliance and quality
• Control and organize technical procedures and content material submitted for creating or editing new or existing technical documentation
• Work with subject matter experts to develop user guides, SOPs, job aides, processes, functional descriptions, system specifications, reports, manuals, guidelines, training, briefings and presentations, special reports, and other project deliverables to meet contract requirements
• Meet with the leaders and selected members of each vertical to acquire knowledge of each operation and procedures
• Work independently to create the step-by-step standard operating procedures and policies for all processes for the organization's operations
• Learn and document existing processes and procedures to develop action plans and strategies to streamline efficiencies and support our mission to standardize practices nationally
• Interview staff to see processes, understand the work, ask questions, and learn from those who do the work
• Review, suggest, and re-write existing policies and SOPs
• Develop and define the terminology used in SOP documents so they are clearly understood by all audiences that read and/or use them
• Develop checklists, communication templates, job aides, processes, functional descriptions, system specifications, reports, manuals, guidelines, training, briefings and presentations, special reports, and other project deliverables communication templates and guides to augment SOP
• Track all policy and SOPs from creation to implementation and through updates

Required Knowledge, Skills, and Abilities:

• Bachelor's degree in writing, technical writing, journalism, or mass communications or equivalent required
• A minimum of two (2) or more years of related experience in maintaining documents, creating, editing, and coordinating content requirements for technical publications, manuals, or other company resource documentation, or procedure and/or technical writing experience with work experience in writing/editing, with professional and/or corporate communications
• Experience working and interacting in cross-functional teams and with various departments in a healthcare or benefits setting
• Solid working knowledge of standard computer applications including MS Word, Excel, Outlook and PowerPoint
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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