Vice President, Order Fulfillment
About the Company
Pioneering provider of fuel, oil, lubricants & equipment reliability services
Industry
Oil & Energy
Type
Privately Held
Founded
2010
Employees
1001-5000
Categories
About the Role
The Company is seeking a Vice President for Order Fulfillment to provide strategic leadership and optimization of the end-to-end order fulfillment process. The successful candidate will be responsible for driving customer satisfaction, operational efficiency, and the achievement of key business objectives. This role involves managing teams across customer service, order entry, billing, logistics, and dispatch, and requires a focus on innovation, process streamlining, and a culture of excellence. The Vice President will also be tasked with developing and executing a forward-thinking order fulfillment strategy, collaborating with executive leadership, and championing a data-driven approach to enhance the customer experience. Applicants for the Vice President, Order Fulfillment position at the company should have a Bachelor's degree in a relevant field or significant experience, with at least 10 years' of progressive leadership in order fulfillment, logistics, supply chain, or operations. The role demands a proven track record in managing large teams on a national scale, leading cross-functional initiatives, and experience with change management. Strong knowledge of ERP systems, business processes, and logistics platforms is essential, as is the ability to influence and partner with senior leaders. The candidate must be adept at problem-solving, decision-making, and have exceptional communication skills to promote a collaborative environment. Performance will be measured against established labor metrics, KPIs for customer satisfaction, and operational cost management.
Hiring Manager Title
Chief Executive Officer or Chief Operating Officer
Travel Percent
40%
Functions
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