Chat Support Agent - Entry Level Job at Douge International, Newark, NJ

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  • Douge International
  • Newark, NJ

Job Description

Job Description:

Are you looking to kickstart your career in customer support without the need for a degree or prior experience? Look no further! DI is seeking enthusiastic and dedicated individuals to join our team as Chat Support Agents. In this entry-level role, you will be the first point of contact for our users, providing top-notch support and ensuring a seamless experience for all.

Responsibilities:

Respond to customer inquiries via chat in a timely and professional manner

Provide accurate information about DI services and job opportunities

Assist users with navigating our platform and resolving any issues they encounter

Maintain a high level of customer satisfaction through excellent communication and problem-solving skills

Collaborate with team members to continuously improve support processes

Document and escalate complex issues to the appropriate departments when necessary

Participate in training sessions to stay updated on product knowledge and customer service best practices

Requirements:

No degree required but a plus

No prior experience needed; we will provide comprehensive training

Excellent written communication skills

Strong problem-solving abilities and attention to detail

Ability to work independently and as part of a team

A quiet workspace

Positive attitude and a willingness to learn

Ability to work in USA

Benefits:

Competitive hourly pay ($19-$28/hr)

Flexible work-from-home schedule

Comprehensive training program

Opportunities for growth and advancement within the company

Supportive team environment

Access to exclusive gig opportunities

Equal Opportunity Employer:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Tags

Hourly pay, Work from home, Flexible hours,

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